Following are the requirements for you to enjoy 5G services:

• Your mobile phone number has activated the 5G feature.
• Use devices that support Telkomsel's 5G network.
• Use existing SIM card with the USIM type.
• Your location is covered by the 5G network.

By looking at the signal bar on the phone screen showing "5G Telkomsel".

Currently, the 5G profile is active for a number of customers. You can visit tsel.me/5G to get the latest information about your Telkomsel 5G number.

If you don’t wish to use 5G services, you can apply for deactivation of 5G provisioning through Call Center 188.

Customers who are already using a 4G SIM card (USIM) do not need to replace the SIM card.

To check USIM, you can go to the "Check card" menu at *888*47#. If you don’t have a USIM, you can request it via:

• Offline: Contacting the nearest GraPARI or MyGraPARI.
• Online: Via website through https://tsel.me/pre5g.

For now, there are several areas that are being served by Telkomsel's 5G network, including:

1. Residential areas (not covering overall residential area)
   • Alam Sutera, Banten
   • Bumi Serpong Damai, Banten
   • Pantai Indah Kapuk, DKI Jakarta
   • Kelapa Gading, DKI Jakarta
   • Pondok Indah, DKI Jakarta
   • Widya Chandra, DKI Jakarta
   • Menteng Residences, DKI Jakarta
   • Batununggal, Bandung, Jawa Barat
   • Balaikota, Surakarta, Jawa Tengah
   • Pakuwon Residen, Surabaya, Jawa Timur
   • Setiabudi Residen, Medan, Sumatera Utara

2. Hotspots:
   • GraPARI GTG Medan, North Sumatra
   • GraPARI Batam Center, Kepri
   • GraPARI Terminal 3 Soekarno Hatta, DKI Jakarta
   • GraPARI Solo, Central Java
   • GraPARI Pemuda Surabaya, East Java
   • GraPARI Renon Denpasar, Bali
   • GraPARI Balikpapan, East Kalimantan
   • GraPARI Pettarani Makassar, South Sulawesi

3. Education:
   • Bandung Institute of Technology, West Java
   • Telkom University, West Java

4. Offices:
   • Telkomsel Smart Office, DKI Jakarta

5. Event:
   • Event PON XX Papua
   • Event WSBK, Mandalika
6. Government:
   • PIDI 4.0, DKI Jakarta

*Not all areas are covered by the 5G network.

You can check 5G coverage here by entering your address, then choose 'cek' button.

Telkomsel is gradually increasing its 5G service coverage, since we are committed that the network will be enjoyed by all Indonesian customers. Visit tsel.me/5g for the latest 5G service coverage updates.

Customers can also share further feedback on www.telkomsel.com which will be one of our considerations in future developments.

For device problems, you can check the contact center of each device for updates or activation of 5G services.

No, you can still use the internet on the 5G network using the existing internet quota as usual as long as all 5G prerequisites have been met (5G features are active, 5G device, SIM card, and location).

A special device bundling offer with Telkomsel, where customers can purchase the latest POCO M3 Pro 5G smartphone with the benefit of the BundlingMAX package, Telkomsel bundling starter pack, and also other gimmicks when purchasing via online or offline channels.

The bundling can be purchased from July 2, 2021.

You can purchase it through online (via MI.com and PO.co.id) and offline at Mi Stores around you.

• Via MI.com.
• Via PO.co.id.
• Or check the Mi Store locations here.

Yes, POCO M3 Pro 5G smartphone can already be used to access Telkomsel's 5G network without the need to unlock the 5G feature on a smartphone and use a Telkomsel starter pack that is bundled with the smartphone at locations that are covered by Telkomsel's 5G network.

BundlingMAX package with up to 10GB quota (3GB All-Network Quota, 5GB Local 4G Quota, 2GB OmG! Quota), can be activated for up to 12 months with only Rp50,000 for 30 days.

All-Network Quota is the internet quota that can be used in all cities in Indonesia on 2G/3G/4G networks. 4G Quota can only be used on 4G networks via 4G smartphones.

Local 4G Quota can only be used on 4G networks via 4G smartphones in areas where the package is activated.

OmG! Quota is the internet quota that can be used specifically to access the following applications: YouTube, Facebook, Instagram, MAXstream, VIU, Iflix, KlikFilm, beIN SPORTS, Nickelodeon Play, and Disney+ Hotstar.

The POCO M3 Pro 5G bundling package offer with Telkomsel is only valid for new customers, with a new number given to the customer at the time of smartphone purchase. However, existing customers can still purchase the POCO M3 Pro 5G device.

Telkomsel Orbit 5G is a home wireless network that utilizes 5G technology to provide a better home network experience for the whole family.

Currently, Telkomsel Orbit's 5G network covers 11 residential areas, such as Pondok Indah, Widya Chandra, Pantai Indah Kapuk, Kelapa Gading, Alam Sutera, Bumi Serpong Damai, Menteng, Setiabudi Residen Medan, Balaikota Surakarta, Batununggal Bandung, and Pakuwon City Surabaya.

For further information regarding the Orbit 5G modem, please visit Telkomsel Orbit website. For purchase, the Orbit 5G modem can be ordered via myorbit.id or via Orbit official store on e-commerce.

Currently, Telkomsel Orbit has 2 types of modems:

• ZTE MC801A (Turbo 5G) costs Rp6,349,000, including 200GB data package for the first 1 month.
• Huawei H122 (Ultra 5G) costs Rp6,499,000, including 200GB data package for the first 1 month.

The 5G Orbit data package can be purchased via:

• MyOrbit application.
• Telkomsel Orbit website.
• Using Gift features via the MyTelkomsel application.

For the first 3 months since activation, you can purchase a data package for Orbit 5G modem at the following promo prices:

• Rp 131,000 with 100GB quota for 30 days.
• Rp 505,000 with 500GB quota for 30 days.
• Rp 910,000 with 1,000GB quota for 30 days.

From the 4th month onwards, you can purchase Orbit 5G modem data packages with the following options:

• Rp 131,000 with 70GB quota for 30 days.
• Rp 505,000 with 350GB quota for 30 days.
• Rp 910,000 with 650GB quota for 30 days.

The 5G Orbit modem can be used on all of Telkomsel's 5G and 4G networks throughout Indonesia. However, we recommend to use it in 5G networks for the best modem performance.

Those Orbit modem can only use 4G technology, so it can only be used within Telkomsel's 4G coverage area.

We curently don’t have a modem trade-in program.

Telkomsel is gradually increasing its 5G service coverage. We are committed to making Telkomsel's 5G network available to all Indonesian customers in the future. Visit tsel.me/5g for the latest 5G service coverage list.

You can check Telkomsel 5G coverage area here.

All Telkomsel Orbit modems have a 1-year official warranty. The warranty can be claimed from the authorized modem distributor. Telkomsel Orbit customer service can help your process claims.

• Email: cs@myorbit.id
• Instagram DM: @myorbitid
• Whatsapp: 0811-1776-706

Currently, the Telkomsel Orbit 5G modem is only available for online sales via the myorbit.id website and via Orbit official store on e-commerce.

• For Orbit Turbo modems, the LED indicator will be white when using a 5G network and will be turned to blue when using a 4G network.
• For Orbit Ultra modems, the 5G LED will light up when using a 5G network and will be turned off if it is outside the 5G location when only the 4G network is on.